We are happy to accept your orders through our secure web site or call us toll free at 877-507-2468 or 818-886-8280. You can also fax us at 818-886-8280*. Our customer service staff is available Monday - Saturday 8:00 a.m.- 5:00 p.m. PST. If you don't see the product you are looking for please contact us. We will be glad to quote you a price and availability of any item found in the paint and decorating industry.
We make every effort to keep our prices competitive, and up to date. However, mistakes do happen, and suppliers do raise their prices. Therefore all prices are subject to change without notice. We will contact you before shipping any order if there are any price changes or adjustments.
We accept Visa, MasterCard, Discover, and American Express on-line or by telephone.
Cashier Checks or Money Orders should be mailed to The Paint Store Online, 6520 Platt Ave.#606, West Hills, CA 91307 and made payable to The Paint Store Online.
Personal Checks will delay shipment of merchandise up to 2 weeks. The Paint Store Online will accept purchase orders from approved accounts. Please call for details.
Sorry we do not accept C.O.D. orders.
Out of stock items:
Most items are in stock or available for immediate shipment. Sometimes stock outages do occur. If a comparable product is available we may substitute with your permission. You will be notified if backorders do occur. In most cases we will credit shipping costs on backorders. Some restrictions may apply. Please contact us if you have any questions.
All orders are shipped within two business days following receipt of your order as long as the products you ordered are in stock. All shipments in the 48 continental states are shipped via UPS ground service or US mail unless otherwise requested.
International Orders We do accept orders from International customers. We can only ship if your billing address is the same as your shipping address. Due to an increase in the use of stolen credit cards, all new international customers are subject to a credit verification process. This process may take up to 4 days to complete. We have to communicate with your bank to make sure that the credit card is being used by the original card holder. Some banks take longer than others to respond. If you are in a hurry to get the order shipped then you can fax us a legible copy of your credit card, front and back, with a copy of some identification. This will help us expedite your order but does not guarantee immediate shipment. If you have bought from us in the past then you are not subject to these checks.
UPS and USPS shipping times are approximate and the UPS/USPS guaranteed ground shipping times apply only to commercial accounts (sorry, UPS/USPS policies - not ours). Depending on your location in the US, you should receive in stock items in 3 to 7 working days. First, second and third day shipments are also available. Please call 877-507-2468 if the shipping time is critical.
Our rates are valid for UPS ground and USPS shipments within the 48 continental states. Some items may require additional shipping costs due to excessive weight or size. Shipping to all other areas and Quick Ship orders (Next, 2nd and 3rd day) are quoted on a per order basis. We will not ship or charge your credit card before contacting you regarding these types of special shipping rates.
UPS/USPS Ground Shipping Rates: ($)US
0 to 24.99 - $ 6.95
25.00 to 99.99 - $ 11.95
100.00 to 249.99 - $ 19.95
250.00 to 499.99 - $ 32.95
500.00 to 899.99 - $ 42.95
Over 900.00 - Free
Damage and Shortage:
Please inspect and count all packages when they arrive. If something appears to be damaged please note it on the delivery receipt, and have the driver sign it. Save any cartons that are damaged.
Please open your packages and inspect them for hidden damage (damage that was not easily recognized from looking at the outside of the box). If you discover internal damage please contact us immediately. If your products were damaged by the freight company you must notify us within 7 days of receipt of your order.
Always check your products against your packing slip as soon as they arrive. If you believe a shortage exists please contact us immediately.
Return Policy and Guarantees:
The Paint Store Online will exchange or refund any product returned to us within 30 days. Please call for an RGA number before returning any products. Products returned without an RGA will not be accepted. All returns must be accompanied by an original packing slip, in new condition, and in their original packaging. Please include a note briefly explaining the reason for return.
Always ship your returns via an insured carrier such as UPS. The Paint Store Online does not accept liability for returns that arrive to us damaged. Certain items may be subject to a 15% restocking fee. Please call for details.
Returns should be sent to:
The Paint Store Online, 6520 Platt Ave. #606, West Hills, CA 91307
The Paint Store Online does not guarantee any product beyond the original manufacturers warranty. However, The Paint Store Online will be happy to act on our customers' behalf and process any warranty claims at no charge, beyond the shipment of the product for service.
If you have any questions please contact us.
Phone 877-507-2468 or 818-886.8280
Terms and conditions are subject to change at any time.